Shipping Policy 

No matter where you live, our goal is offer you the best shipping service.  We deliver over thousands orders across the world every day.  We still strive to keep a high level performance and to provide you with the best service at all times. 

Standard Shipping: 10-15 business days 

Express Shipping: About 6-10 business days. 

Processing time + Shipping time = Receiving/Delivery time 

  1. Processing time: Within 3-5 Business Days (including: Quality control, Packing & Sorting).
  • All orders are processed within 3-5 business days. Typically, orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery.
  • You will receive a tracking number from the United States Postal Service (USPS) once the order is placed, which means the shipping status may be stopped at "PRE-SHIPMENT" or "Label Created, not yet in system" around 5-10 business days before the package arrives at our distribution center in Canada or the US.
  1. Shipping Delivery Time: (Maybe little delayed during the COVID-19)
  • For USA, Canada, Australia customers, it takes about 10 to 15 business days. For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 25 business days.
  • For customers in South America, it may take 15 to 30 business days. Thanks for your support on placing an order from our store. 

Something you need to know before ordering: 

  1. For successfully delivery, please write your complete address includes Apt# Street City, State, and your mobile number. Recheck the address during the checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated. 
  2. Blacktree Hair cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected. 3. If your order is lost by the carrier, you can receive a full refund via your original form of payment or via PayPal dispute. You must send an email to to advise that the item was lost by the carrier.  4. Blacktree Hair is not responsible for Customs House Taxes which happens sometimes according to local regulations. 
  3. If you have any other questions, please contact our customer service: . (*Your email will be replied to within24 business hours.) 
  4. All shipping & delivery lead times are estimated by business time. 7. Thank you for your patience.

Shipping charges for your order will be calculated and displayed at checkout.